FREQUENTLY ASKED QUESTIONS
We have gathered here what our guests ask most. If you cannot find the answer you are looking for, just write to us.
RESERVATIONS & CANCELLATION
How can I make a reservation?
You may fill in the reservation form on our site or contact us directly by telephone or e-mail. Requests sent through the form are proposals; our team will get back to you shortly with availability and pricing.
Is my room confirmed when I submit the form?
No. The form creates a request record. Your reservation is confirmed once our team approves it and you receive our confirmation message.
What are your cancellation terms?
No fee is charged for cancellations made up to 7 days before arrival. For cancellations made later, the first night is charged. Different terms may apply in peak periods and for whole-hotel bookings.
ACCOMMODATION
What are the check-in and check-out times?
Check-in is from 14.00 and check-out is until 12.00. Subject to availability, you may ask reception about early check-in and late check-out.
Are the cave rooms damp or dark?
No. Every room has mechanical ventilation and underfloor heating; because the surfaces are plastered with breathable lime-based mortar, moisture is not trapped. All rooms receive natural light.
Is breakfast included in the price?
Yes. Breakfast is included in the room rate and, if you wish, is served in your room or on your terrace at no extra charge.
Do you accept children and pets?
Because of the rock stairs and changes of level, our hotel is suitable for guests aged 12 and over. Pets are not accepted; guide dogs are exempt from this rule.
TRANSPORT
How do I get to the hotel from the airport?
We arrange a private car welcome from Kayseri (ASR) and Nevşehir (NAV) airports. It is enough to send us your flight details when you book.
Is there parking, and is it paid?
There is a private car park at the hotel entrance, monitored by closed-circuit cameras, and it is free for all our guests.
Is there a shuttle to the balloon flights?
Yes. Transfers to and from sunrise balloon flights are provided by the hotel. Reception arranges your booking; flights depend on weather conditions.
AT THE HOTEL
Is there a restaurant and a bar at the hotel?
Yes. Misya Restaurant serves dinner, Misya Bar from early evening, and Misya Lounge throughout the day. Reservation is recommended for the restaurant.
How can I use the hammam and massage services?
Our hammam inside the rock and our massage therapies work by appointment. It is enough to tell reception on arrival so that we can set aside a suitable hour.
Can I hold a wedding or a private event?
Yes. A ceremony can be held on our terrace overlooking the valley, and the whole hotel can be opened to private hire. Please contact us through the contact form for details.
If you could not find the answer to your question, please do not hesitate; our reservations team is available every day between 09.00 and 21.00.